Salary : R
Location :
Position Purpose:
Deliver and enable excellence in all service moments to all stakeholders. Personalised clinical servicing through the Omni channel experience focusing on the overall care quality of interaction between our customers and the brand. Providing holistic care that is personalised and accessible, managing the care journey end to end. Committing to our service care charter striving to continuously make a positive difference.
Key Responsibilities:
Continuous Improvement
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- Implement practical solutions using specialist and departmental systems and processes.
- Provide specialist input and recommendations to improve efficiency, compliance, and quality objectives.
- Identify problems and propose solutions to present to appropriate leaders or stakeholders.
- Ensure day-to-day operational support required from the area of specialization is provided to enhance performance.
Cost Containment
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- Support the identification, development, and implementation of cost-effective processes to increase efficiency and reduce cost drivers.
- Continuously review cost/benefit and Return on Investment within the area of specialization.
Drive Customer-Centricity
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- Maintain a high level of impact on other departments to support improved delivery.
- Continually increase understanding of client and stakeholder needs, satisfaction, and service delivery.
Knowledge Management
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- Ensure adequate knowledge regarding specialization is shared as required and maintained within the research library.
- Provide advice and/or training as required.
- Maintain, develop, and implement specialist knowledge within the day-to-day operations of the organization.
Maintain Expertise Level
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- Be a member of related professional bodies.
- Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation.
Network Key Relationships
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- Engage with and provide support to the established network of internal and external expert resources and partners.
Specialist Support to Projects
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- Provide specialist expertise and ensure best practices related to specialization are implemented in projects when required.
- Conform to project management disciplines when participating in projects.
- Represent the department or project on appropriate committees related to the area of specialization.
Minimum Requirements:
- Grade 12 / Matric / NQF level 4 (Essential)
- 4 – 6 years Managed Healthcare Experience
- 2 years Comprehensive knowledge of the Managed Care programmes, scheme rules and operational systems
- Registered Pharmacist/Nurse or other healthcare professional. Relevant and active registration with regulatory body
Qualities and Skills:
- Computer Literacy: Advanced proficiency in computer literacy and applications.
- Knowledge: Health Care Industry, health legislation and regulatory, application of service processes, customer service, customer preferences, and personality styles.
- Technical: Microsoft Suite, using technology comfortably, channel experience.
- Skills: Customer care, administration, problem-solving, excellent interpersonal skills, engagement coping, excellent verbal and written communication, excellent administration, time management, active listening, numerical, teamwork.
Application Deadline: 31st March 2024