Salary : R630k – R650k
Location : Cape Town
Position Purpose:
Implementation of Aid for AIDS Clinical Guidelines for Medical Schemes and Corporate Clients.
Key Responsibilities:
Client Service Delivery and Quality
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- Follow procedures and cooperate with peers and leaders for the best possible service delivery.
Compliance and Risk Management
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- Maintain defined legal, statutory, and regulatory compliance at required standards.
- Comply with operational risk and governance structures, measures, and frameworks.
Financial Management
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- Contribute to cost savings within the department to assist with financial goals.
Operating Model
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- Accurately assess medicine benefit forms and process according to clinical guidelines.
- Assess pharmaceutical updates and intervene where applicable.
- Correctly maintain and update patient profiles.
- Ensure treatment plans are technically accurate and communicated with patients and doctors.
- Meet delivery objectives through working with other team members within and linked to the department/project.
- Resolve operational performance variations and problems, escalating unresolved issues to higher levels.
- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery.
Operational Implementation of Strategy
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- Keep up to date with operational changes.
- Deliver in a manner that supports and meets operational quality standards.
- Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement.
Operational Leadership
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- Deliver personal performance within Human Capital frameworks and policies.
- Engage in development, coaching, and mentoring.
- Support transformation through valuing diversity.
- Behave in alignment with the clients values.
Stakeholder Management
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- Ensure appropriate, active, and informative relationships with customers and relevant stakeholders.
- Address customer or stakeholder complaints in alignment with policies and procedures, ensuring customer/stakeholder buy-in.
Minimum Requirements:
- Grade 12 / Matric / NQF level 4 (Essential)
- Two to three (2-3) years’ experience in HIV/AIDS Disease Management or Managed Health Care
- BPharm and registered with the relevant health professions council
Qualities and Skills:
- Computer Literacy: Advanced proficiency in computer literacy and applications.
- Knowledge: Health Care Industry, health legislation and regulatory, application of service processes, customer service, customer preferences, and personality styles.
- Technical: Microsoft Suite, using technology comfortably, channel experience.
- Skills: Customer care, administration, problem-solving, excellent interpersonal skills, engagement coping, excellent verbal and written communication, excellent administration, time management, active listening, numerical, teamwork.
Application Deadline: 31st March 2024