Salary : R145,000 – R200,000
Location : Johannesburg
Position Purpose:
Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Personalized servicing through the Omni-channel experience focusing on the overall quality of interaction between our customers and the brand. Committing to our service charter and striving to continuously make a positive difference.
Key Responsibilities:
- Manage Customer Service Requests: Servicing all key stakeholders across all channels until the service request is resolved.
- Manage Excellent Experiences: Provide accurate and consistent information, meeting all quality standards. Strive to identify areas of improvement and collaborate with teams.
- Drive Brand Loyalty: Be a brand ambassador, allowing the brand presence to be felt as an extension of the experience.
Minimum Requirements:
- Grade 12 / Matric / NQF level 4 (Essential)
- Higher Certificate / NQF level 5 (1 – 3 year certification course) in Call Centre, Customer Services (Advantageous)
- Bachelor’s Degree (3 years) / NQF level 7 (Advantageous)
- 1 – 2 years of Managed Care operations experience (Essential)
- Additional 2 – 4 years of Managed Care operations experience (Advantageous)
Qualities and Skills:
- Computer Literacy: Advanced proficiency in computer literacy and applications.
- Knowledge: Health Care Industry, health legislation and regulatory, application of service processes, customer service, customer preferences, and personality styles.
- Technical: Microsoft Suite, using technology comfortably, channel experience.
- Skills: Customer care, administration, problem-solving, excellent interpersonal skills, engagement coping, excellent verbal and written communication, excellent administration, time management, active listening, numerical, teamwork.
Application Deadline: 31th Jan 2024